A few days ago, I posted about my experiences trying to get information about a condo from the company managing the community’s HOA. This company is HRW, Inc.
I called the phone number of the person listed on the “Purchaser’s Research Package” screen and left a message. She called me back the next morning and asked me to email a list of my questions to her. She said she couldn’t answer my questions and said she would forward my email to someone who hopefully could help me. I was very pleased with this response.
My email was forwarded to the community manager, the same person who had hung up on my real estate agent and kept referring her to the web site. This time, however, the community manager, answered my questions. She said if I have any additional requests for documents, I should talk to the other person who handles documents or go to the web site. I wrote a polite email response thanking her for the time and answers.
Of course I now have additional questions. So, I’ve emailed back the other person and am waiting to see if I can get a copy of the budget.
Why should I have to go through loops like this instead of someone just answering questions? No wonder this condo has been on the market for 200+ days. People probably run into this kind of nonsense and just walk away.
Out of curiosity, I posted at work and asked for other people’s experiences with HRW. It’s been mixed. I’ve had three responses. Two were cautious and wary, but one was very positive. It was really nice to hear that someone has had a positive experience with HRW. That gives me some hope.