October 29, 2006

Amazon and shipping times

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Okay, I’m pissed. On October 20, I ordered five DVDs on belly dance from Amazon.com. All of the titles said they were in stock at the time of ordering. None of them listed “this items takes 2-3 days to ship.” Nothing like that. Everything said in stock and ready to go.

Initially, I chose standard shipping. When I saw that the arrival date was going to be November 11(!!), I changed the shipping method to expidited. Now it’s supposed to ship November 1st some time. (Yesterday the Web page said it was supposed to ship October 31st.)

Recently, Amazon started this “Amazon Prime” subscription plan. If you are a member of their program, you can enjoy faster shipping with greatly reduced shipping charges. Maybe they are enticing their customers to try out this plan to see if packages ship faster.

I refuse to pay $80 to a Web site in order to shop at their store. Ever other online store I’ve shopped at has had timely shipping and has been excellent about notifying me if packages were going to be late. Why would a store like Amazon be any different?

I’ve sent a nasty-gram to Amazon’s customer service. This delay is completely unacceptable. If you are ordering anything from Amazon, order it form their Marketplace. Don’t waste your time ordering from Amazon.

November 18th is fast approaching.

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2 Comments

  • I did hear back from Amazon. Apparently one of the items I ordered takes 7-11 days to get in before it can be shipped. If that is the case, why did it say that on the order slip or on the product page?

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